Managed Services Overview
Re-Quest was founded as a Managed Services provider. Unlike many of it’s competitors who added Managed Services as an extension of their Systems Integration practices, Re-Quest was built from the ground up to provide customers flexible, cost-effective, proactive 24x7 monitoring and management of their environments. Decades of experience providing follow-the-sun support for applications and databases they developed and/or deployed gave Re-Quest the foundation for their no-nonsense approach to their Managed Services model. Specifically, Re-Quest provides the following value proposition to their Managed Services customers:
- 24x7x365 Monitoring
- Response time SLAs
- Proactive Daily/Weekly/Monthly management tasks
- Primary contact with multiple backups for redundancy
- Consistency in delivery team
- 100% W2 US onshore resources
- Flexible model that incorporates customer resources at whatever level desired
